High tech attack

Dear valued clients,

We would like to inform you about a new type of high tech attack that has emerged lately in our country and the surroundings.

Namely, e-messages are sent with the fake address of the sender and supposedly in the name of some of the banks that operate in our country. Email appear quite ordinary and contain standard messages and notifications, aimed at deluding the receiver so that he opens the attachment with the virus enclosed with the message. Some of the fake messages were composed to appear as notifications about incoming payment from abroad, statement delivery daily reports and other, while the attachments to them had infected files with extensions .pdf, .iso, .zip. and other. Those messages are most often sent to large number of randomly chosen e-mail addresses, often to the clients who do not even have accounts opened with the banks whose names are misused in those messages.

We advise you not to open e-mail messages that you receive as if sent in the name of a bank with which you do not even have opened account, nor the attachments that might be sent along or the hyperlinks that may be embedded into those messages, but to ignore them. We hereby inform all our clients, as well as the users of PCs and mobile devices that the Bank is not the sender of such messages, nor the addresses of the receivers originate from our system. By examination of data about the sender of messages it is possible to trace the real addresses from which such e-mails are sent. We would like to highlight that those addresses are not the property of the Bank.

Nacional CERT, the Serbian association of banks and the banks themselves are trying to identify the sender of the messages, to find a solution that would prevent any such messages in the future and would like to ask the citizens to adhere to the good practice recommendations for computer systems security and dealing with spams, phishing and other malicious e-mails.

In order to protect yourselves ,we advise you to:

  • If you received an e-mail with the attachment from an unknown sender, do not open the attachment.
  • If you received an e-mail with the attachment from a person you know but from whom you do not expect to receive such e-mail, do not open the attachment. Get in contact with that person (by phone or in a new e-mail, not by clicking “reply” button!) to check if the mail really came from that person.
  • Do not click on the links in e-mail messages from unknown senders and do not leave data on the web/Internet pages you came to by following those links.
  • If you receive such or similar email, call the Bank’s Contact centre by dialling 0800 23 23 22, which is free of charge for the users of fixed and mobile networks in the Republic of Serbia, +381 (0)21 421 077, +381 (0)21 4800 400 for calls from abroad at the price of your local operator or just send an e-mail to our address: infocentar@voban.rs

Kind regards,

Yours Vojvođanska banka



If you have any questions send an e-mail to the following address: infocentar@voban.rs