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Complaints

We would like to hear all your suggestions, praises, opinions, as well as complaints, because out goal is to make you satisfied with our services and products. Bring to our attentkon what you think we might correct and improve, or tell us how to extend outr offer, and we will carefully consider all your suggestions - because we believe ech other!

Complaints to work and actions of the Bank my be filed in writing at all brnches of the Bnk by post, in electronic form, i.e. by electronic mail to e-mail address prigovori@voban.rs.

 

Complaints to work and actions of the Bank may also be made by telephone on the following numbers:

  • 0800 23 23 22, free call for all users of fixed and mobile networks in the Republic of Serbia,
  • +381(0)21 421 077, for calls from abroad.

Upon receiving a complaint, the Bank will check the alleagations and respond to the sender within 15 days from the day of receiving the complaint, or within 30 days in exceptinal cases.

If the Bank fails to respond within the above deadline or you do not find the response satisfactory, the complaint could be addressed to the Natinal Bank of Serbia, Department for Financial Consumer Protection, Postl code 712 or to e-mail address: zastita.korisnika@nbs.rs

 

The brochure „Open door“ may be downloaded HERE

Complaint management policy of Vojvođanska banka may be downloaded HERE.